Eleven17 Consulting Limited (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This privacy policy outlines how we collect, use, and protect your personal data when you interact with us.

Who We Are

Eleven17 Consulting Limited is a UK-based company providing change management and implementation consulting services to higher education and not-for-profit organisations in the UK and Ireland.

Registered Office Address: The Jays, Western Road, Crowborough, East Sussex TN6 3ED
Company Number: 11867153

For privacy-related queries, please contact us at: info@eleven17.co.uk

What Data We Collect

We may collect and process the following types of personal data:

• Personal Information You Provide
  • Name, email address, and phone number when you contact us or complete an enquiry form.
  • Job title and organisation when engaging with our services.
  • Payment and billing details for invoicing purposes.
• Automatically Collected Data
  • IP address, browser type, and device information via cookies or analytics tools when you visit our website.

How We Use Your Data

We process your personal data to:

• Respond to enquiries and provide requested services.
• Fulfil contractual obligations.
• Improve our website and customer experience.
• Send relevant updates or marketing communications (with your consent).
• Comply with legal obligations.

We do not sell or share your personal data with third parties for marketing purposes.

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual Obligation: To deliver the services you have requested.
• Legitimate Interests: To improve our services and manage our business effectively.
• Consent: For optional marketing communications.
• Legal Obligation: To comply with applicable laws and regulations.

How We Share Your Data

Your personal data may be shared with trusted third parties, including:

• Service providers assisting with operations (e.g., hosting, IT support).
• Professional advisers (e.g., accountants, legal consultants).
• Regulatory authorities, where required by law.

We ensure that all third parties respect the security of your personal data and process it in accordance with data protection laws.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. For example:

• Enquiry data is retained for up to 12 months.
• Contractual and financial data is retained for up to 7 years.

Your Rights

You have the following rights under UK GDPR and Irish Data Protection laws:

• Access: Request access to your personal data.
• Correction: Request correction of inaccurate data.
• Erasure: Request deletion of your personal data, where applicable.
• Objection: Object to processing based on legitimate interests.
• Portability: Request a copy of your data in a portable format.
• Withdraw Consent: Withdraw consent for marketing communications.

To exercise your rights, contact us using the details above.

Cookies and Analytics

Our website uses cookies to improve user experience and track visitor behaviour.

For more information, please see our Cookie Policy.

Data Transfers

If we transfer your data outside the UK or EEA, we ensure it is protected by appropriate safeguards, such as standard contractual clauses approved by the European Commission.

Data Security

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

Complaints

If you are unhappy with how we handle your personal data, you have the right to complain to the relevant supervisory authority:

• UK: Information Commissioner’s Office (ICO) – www.ico.org.uk
• Ireland: Data Protection Commission (DPC) – www.dataprotection.ie

Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on our website.

By using our website or services, you agree to the terms of this privacy policy.